Olivia Janiak.
Operations leader and wholesale operations specialist with a fashion marketing foundation and 10+ years across e-commerce, product development, merchandise operations, vendor management, demand forecasting, inventory control, and customer-facing retail.
Current
Director of Operations
15+ Years
Operations Leadership
300+ Partners
National Wholesale Reach
66% Lower
Backorder Reduction
15% Saved
Inventory Efficiency
Professional Summary
Product sense, planning discipline, and operational follow-through.
Olivia brings a structured, detail-forward approach to operations and product work. Her background spans e-commerce strategy, direct customer support, inventory reporting, wholesale vendor coordination, category management, and product development leadership.
She is strongest where creative product decisions meet operational execution: turning market feedback, vendor timelines, inventory realities, and cross-functional priorities into clear next steps.
Core Expertise
A concise view of the operating strengths behind the resume.
Operations Leadership
Creates structure across product, vendors, inventory, fulfillment, communication, and internal process.
Product Development
Moves product from concept and market insight through vendor execution, quality review, and launch readiness.
Wholesale Operations
Connects product planning, sales support, inventory accuracy, and customer demand so wholesale programs move cleanly.
Vendor Management
Maintains productive vendor relationships with attention to deadlines, backorders, material quality, and cost awareness.
Inventory Strategy
Uses product performance, budgets, customer purchasing habits, and forecasting to reduce overstock and stock gaps.
Quality Assurance
Protects product presentation and customer trust by catching operational and merchandising issues before delivery.
Current & Selected Work
Jan 2025 - Present
Remote
Snoozy
Director of Operations
A functional wellness and e-commerce brand specializing in organic, hemp-derived gummies designed to support sleep, mood, and focus.
- Leads operations across product, fulfillment, vendor, inventory, and internal process work for the rapidly growing e-commerce brand.
- Applies a background in wholesale operations, product planning, vendor management, and demand forecasting to strengthen day-to-day execution.
- Builds practical systems and operating rhythm as the e-commerce company scales.
June 2022 - Present
Charleston, SC
Juliska
Product Development and Operations Manager, Capucine De Wulf Jewelry
An artisanal home and jewelry house celebrated for its European-inspired craftsmanship and luxury tableware, glassware, and accessories.
- Oversees the entire product development lifecycle, from conceptualization and design to production and delivery, ensuring timely and high-quality execution.
- Develops and implements innovative product development processes, resulting in accelerated time-to-market and increased product diversity.
- Collaborates with cross-functional teams, including design, manufacturing, and sales, to align product development goals with market demands and customer preferences.
- Implements operational efficiencies, such as supply chain optimization and inventory management, resulting in reduced costs and improved order fulfillment.
- Manages vendor relationships, negotiate contracts, and source high-quality materials, ensuring cost-effectiveness without compromising on quality.
Aug 2021 - June 2022
Charleston, SC
Le Creuset
Associate Category Manager
The global benchmark for premium enameled cast-iron cookware, defined by its rich heritage of French culinary craftsmanship and iconic design.
- Support all channels and consumer service with active product training, sell information and product support.
- Assist with driving new product development to meet volume and profit target.
- Translate retail, web and wholesale insights to validated product concepts to meet strategic objectives.
- Own project tracker to ensure production schedule remains on time, financial targets are met, and product is consistent with brand guidelines.
- Aid in the development of short-medium-long term strategic portfolio growth plan for each category.
Oct 2015 - Aug 2021
Charleston, SC
The Cargo Hold, Inc.
A distinguished member of the wholesale jewelry industry since 1973. Specializing in fine sterling silver and luxury nappa leather for jewelry stores and designers.
Product Development Manager
Dec 2017 - Aug 2021- Define and forecast product strategy and roadmap for wholesale vendors’ unique jewelry designs featured in over 300+ retail stores nationwide.
- Gather and prioritize product and customer requirements to incorporate into design jewelry lines and pieces.
- Manage and project quarterly sales forecasting, working directly with the owners and founders to set goals and quotas.
- Chase new inventory based on quarterly budget, customer purchasing habits, and feedback from customers.
- Work cross-functionally with the marketing department to streamline new releases of up to 84 new products annually.
Product Planner
Oct 2017 - Aug 2021- Maintain strong relations with vendors to ensure quality of product as well as meeting order deadlines.
- Account manage 16 vendors to check that stock was received on time, reducing back orders from 24% to < 8%.
- Monitor inventory and order merchandise based on customer demand and trend forecasting.
- Work cross-functionally with marketing to ensure inventory is in stock prior to launching advertisements for products.
- Develop and maintain budgets that effectively cut spending by 15%, minimize back and over stock, and successfully deliver on all products orders to customers.
- Communicate with U.S. Customs to pay all fees and duties ahead of schedule to ensure timely shipping and delivery of products to customers.
Inventory Clerk
April 2016 - Oct 2017- Ran weekly reports of products and stock, using an inventory tracking software to keep accurate count of product on hand checking actual store inventory against digital records.
- Maintained logs of all products and supplies, reporting any discrepancies in inventory records to the executive team for resolution.
- Presented inventory reports at company meetings and oversaw merchandising stocking based on customer demand.
- Decreased returns by 10% in the first year of entering the position.
- Analyzed internal and external logistical processes.
Customer Service Representative
Oct 2015 - April 2016- Maintained a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries and communicated with customers through various channels to resolve questions and complaints.
- Kept detailed records of customer interaction, transaction, comments and complaints.
- Helped ensure orders were fulfilled on time and on schedule.
March 2015 - Oct 2015
Charleston, SC
Bevello
Stylist
A contemporary women's boutique offering a curated selection of designer apparel and accessories tailored for the modern, fashion-conscious shopper.
- Organize, delegate, prioritize, meet deadlines and follow-up on all store promotions.
- Assist with concierge shopping for private guests.
Sept 2014 - March 2015
Charleston, SC
Fresh Produce
Sales Representative
A coastal-inspired lifestyle brand known for its vibrant, comfortable, and effortlessly stylish resort wear and accessories.
- Merchandise Inventory Control to include database management.
- Managed and coordinated outside sales from phone and internet leads.
March 2013 - Oct 2015
Isle of Palms, SC
Wild Dunes Resort
Quality Inspector
An award-winning destination resort managed by Hyatt, offering luxury coastal accommodations, championship golf, and premium hospitality services.
- Inspect homes (houses, condos and apartments) after cleaning to ensure quality standards have been met.
- Resolve any conflicts guests had.
Education & Affiliations
Oct 2012 - Sept 2015
The Art Institute of Charleston
B.F.A. Fashion Marketing and Management
2006 - 2009
St. Mary's High School
High School Diploma
Technical & Core Skills
Philanthropy & Community
Junior League of Charleston
Active Member
Charleston, SC
Charleston Parks
Volunteer
Charleston, SC
Philanthropy & Community
Junior League of Charleston
Active Member
Charleston, SC
External Communications, Leadership Committee, Provisional Member
Charleston Parks
Volunteer
Charleston, SC